Do you offer FREE shipping?
Yes, we do! We offer free standard shipping for all orders over $50 / C$65 / A$65 / £50 / €50 / HK$400.
How is shipping cost calculated?
Standard shipping is free for orders over $50 / C$65 / A$65 / £50 / €50 / HK$400. However, if you want faster delivery or your order does not meet the criteria for free standard shipping, the shipping cost is determined by the weight and size of your purchased items, the distance between our closest warehouse and your shipping address, and the shipping service requested.
Do you ship globally?
We currently ship to the United States, Canada, Australia, Hong Kong and the following countries in Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Will I be responsible for import duty, VAT, or other taxes?
All orders placed in the United States are shipped from within the United States.
We ship to many EU countries from our EU shipping facility. For orders shipping to the EU shipping zone, VAT is included in the item price. For other countries in Europe, customers are liable for VAT upon delivery.
Canadian, United Kingdom, Hong Kong and Australian orders are also not subject to import duty. If other taxes apply, they will appear in your cart prior to completing checkout.
Customers with shipping addresses outside of the U.S., our EU shipping zone, Canada, Hong Kong and Australia, are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
How will I know when my order has shipped, and can I track it online?
We’ll send you an email with your order tracking link as soon as your order is shipped. Additionally, your order confirmation email contains a link to view your order status – but it can take up to 48h after your order is placed for shipping information to become available there.
Can I purchase a Qardio device as a gift?
You are more than welcome to place an order and send it as a gift to an address other than your billing address.
When placing the order, please ensure that you are entering the correct shipping and billing addresses in appropriate fields. We are unfortunately not able to gift wrap or add notes/cards at this time.
Can I cancel my order?
If you are looking to cancel an order that was just placed, please contact our Customer Support as soon as possible. We cannot guarantee that we will be able to cancel your order because once an order has been placed, there is a very short time frame where we are actually able to cancel it before it ships out.
Should our Customer Support confirm that cancellation is no longer possible, you can refuse delivery of the package. A refund minus shipping costs will be issued upon our receipt of the returned package. If you have already received the package and would like to return for a refund, please contact Qardio Customer Support for assistance with your return.
How do I return my Qardio purchase?
If you bought your product directly from Qardio on qardio.com, and you are not satisfied with your purchase, you can return it within 60 days of receipt no questions asked. You will be refunded upon receipt of the returned merchandise via the same payment method you used for your initial order. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 60-day money back guarantee. Associated shipping fees are not refundable.
In order to process your return, please contact Qardio Customer Support who will provide you with an RMA (Return Merchandise Authorization). Please package your products along with a copy of the RMA form. Items must be returned to Qardio within 30 days of receiving return instructions.
How do I find my Qardio device’s serial number?
Please refer to the relevant support page listed below:
What warranty does Qardio offer?
Please see below for warranty details for each of our products:
What payment methods can I use?
We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, JCB, PayPal and Apple Pay. All credit card information submitted is encrypted, so you can be confident that your credit card information will be kept safe and secure.
In the U.S. we offer the option to pay in instalments using Affirm. The Affirm payment option will become visible on the checkout page only for shopping carts with a value of 99 USD or higher.
In the UK and EU, we offer the option to pay 30 days after delivery. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: · Pay later. Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement. In order to be able to offer you Klarna’s payment options, it is necessary for us to pass certain personal information to Klarna Privacy Notice , such as contact and order details. This is for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
In the Netherlands we also accept payment via iDEAL .
When will my credit card be charged?
You will be billed immediately after you place the order on the website. This includes any pre-ordered or backordered products.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.
Why is my credit card being rejected?
Qardio is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused. There are many possible reasons for a credit card not being accepted:
- You entered the wrong details.
- The card is expired.
- You have reached or exceeded your credit limit.
- You have exceeded your daily charge limit.
- A computer at either end of the transaction is having technical problems.
- The billing details provided don’t match those registered for the card.
We recommend checking if you have the correct details and trying again or trying a different payment method.